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Video calls are a great way to keep in touch with friends and family, connect with business colleagues, and send live feeds to those who can’t be there when it counts.

There are two types of video calls you can make – ones that use our network’s 3G video calling system and ones that use an app to make the call over the internet. They’re charged in different ways so it’s handy to know what type of video call you’re making so you don’t overspend.
Network video calls
These calls make use of our network’s video telephony system and are carried on the 3G network. Here’s what you need to know:

Calls you make are charged as video calls and you’ll see them categorised this way in your usage details or on your bill. Check the plan or recharge option you’re on for video call rates

For it to work, both you and the person you’re calling need to have phones that support network video calls. Video calling also needs to be supported by their provider

You can only video call other mobile numbers - you can’t use it to video call someone on another device like a computer or tablet

Generally you select the option to make a video call through the phone app and it handles the call for you (ie. it’s not passed on to another app like FaceTime or Skype to make the call)